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Delete your TrackLink account

You can delete your account and its data yourself, at any time, from the app or from the web — no need to ask us.

Delete it now, on the web

Open the deletion page, sign in with the email address and password you use for TrackLink, and confirm. It works whether or not you still have the app installed.

Delete my account

Or from the TrackLink app

  • Open TrackLink and go to Settings (the cog in the top bar).
  • Scroll to Danger zone and choose Delete account.
  • Type DELETE to confirm.

What is deleted

Deletion is immediate and cannot be undone. What goes depends on your role in your organisation:

  • Team members (Track and Hub users) — your login, your device record, your alert inbox and notification tokens, and your entire location history are permanently deleted. Your seat is freed for your organisation to reuse.
  • Account owners — an organisation cannot exist without an owner, so deleting the owner's account deletes the whole organisation: every member's membership, every device, all location history, groups, zones and invites. Any active card subscription is cancelled first. Other members' logins are not deleted — they are separate people — but they lose access to the organisation. If you want the business to carry on without you, transfer ownership to another Hub in the app before deleting.

What is kept, and for how long

  • Nothing about you is retained in the TrackLink database after deletion. Location history is not archived.
  • Payment records held by Google Play or Stripe (invoices and receipts) are kept by those providers under their own retention rules and any accounting obligations we have under UK law — typically six years for invoices. These contain your name and email, not location data.
  • Database backups roll off within 7 days.

Google Play subscriptions

A subscription bought through Google Play can only be cancelled by you, in your Google account. If your organisation is billed through Play, cancel the subscription in Google Play → Subscriptions first; the deletion page will tell you if this is needed.

Need help?

If you cannot sign in, or you would rather we did it for you, email info@civildigital.co.uk from the address on your account and we will delete it within 30 days.

Last updated: 17 September 2026