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Terms & Conditions

The terms that apply when your business uses TrackLink.

Last updated: 5 September 2026

Using TrackLink

TrackLink is a multi-tenant platform that lets a business (the "Hub") track the live location of its own team members and devices (each a "Track" seat), who consent to being tracked as part of their role. By creating an organisation on TrackLink, you agree to these terms on behalf of your business, and you are responsible for obtaining any consent from your Track users that applicable law requires.

Plans and billing

TrackLink's base plan is £18/month (or £180/year) for 1 Hub seat and 3 Track seats, with a 14-day free trial. Additional seats are purchased in packs — Track packs of 5/10/15 seats and Hub packs of 2/4 seats — and an optional add-on extends history retention from 30 to 365 days for £15 per seat per month, charged on every Track and Hub seat. See current pricing. Paid plans are billed in advance via Google Play Billing (Android) or Stripe (web), depending on how your organisation subscribes. You can view or change your plan from within TrackLink.

Your data

You own the location, account and organisation data your business and team submit to TrackLink. We store it on your business's behalf and keep it isolated from every other organisation using TrackLink. See our Privacy Policy for how we handle personal and location data.

Acceptable use

  • Don't use TrackLink to track anyone without the legal basis or consent your circumstances require.
  • Don't attempt to access another organisation's data or bypass access controls.
  • Don't use TrackLink in a way that disrupts the service for other customers.

Availability

TrackLink's Track app requires a working internet connection to upload location; fixes captured while offline are queued on the device and sent once it reconnects. The Hub live map and web dashboard are online services. We aim for high availability but don't currently offer a formal uptime guarantee.

Cancellation

You may cancel a paid plan at any time from within TrackLink; access to Hub and Track features ends at the close of the current billing period.

Changes to these terms

We may update these terms as TrackLink develops. When we do, we'll change the "last updated" date above and, where appropriate, let you know directly.

Contact us

Questions about these terms? Get in touch: