Frequently asked questions

TrackLink’s tracking, live map and billing are built and running in production. We’re finishing public sign-up rollout, so get in touch and we’ll get your team set up directly.

No. TrackLink runs on the phone your team member already carries — there is no box to fit, no installer to book and nothing to move when someone changes vehicle.

TrackLink starts at £18/month for 1 Hub seat plus 3 Track seats, with a 14-day free trial. Extra Track and Hub seats come in packs, and an optional add-on extends history retention from 30 to 365 days — see full pricing.

The standard cadences are 30 seconds, 60 seconds or 5 minutes. A 5-second high-frequency mode and a 1-second Live Track mode are also available as explicit opt-ins for near-live tracking, with in-app battery and data guidance so you know the trade-off before you turn them on.

Yes. Every organisation’s data is isolated by a unique organisation ID and enforced in the database’s own security rules, not just by the app — one business can never read or write another business’s data.

Fixes queue on the device and flush automatically once it reconnects — even after an extended period offline, nothing is lost, it just arrives a little later.

Yes. Only the person holding a device can switch its tracking on or off — TrackLink gives no one a remote switch over someone else’s phone. Employers are responsible for using tracking lawfully, which in the UK generally means telling staff what is monitored and why.

No. The account owner is the single person who controls the subscription: the payment method, plan changes, buying and removing seats, and cancellation. Other Hub users can use everything day to day — the live map, route history, groups and members — but cannot change what your organisation is paying. The owner is not an extra seat; they are one of your Hub users.

Yes — an organisation can have any number of Hub users, and every Hub sees every Track device. You can also organise Track users into custom groups (e.g. “Morning shift”) and filter the map by group.

Live location is overwritten on every update. Stored route history is kept for 30 days by default, or 365 days with the retention add-on; older points are deleted automatically once they expire.

Paid plans are billed in advance via Google Play Billing on Android or Stripe on the web, depending on how your organisation subscribes. You can cancel at any time from within TrackLink; access runs to the end of the current billing period.