This policy explains how TrackLink ("we", "us"), operated by Civil Digital, collects and uses your personal data when you use the TrackLink mobile app. We only collect what we need to run the service, and we never sell your data.
Who we are
TrackLink is a mobile app provided by Civil Digital. For any privacy questions or requests, contact us at info@civildigital.co.uk.
What we collect
- Account information — your name, email address, and login credentials, so you can create and access your account.
- Location data — your device's location, which is the core function of the app: sharing and following live location with people you choose. Location is only collected while you use the app in a way that requires it, and you can turn it off through your device settings at any time.
- Usage and device data — basic analytics such as device type, operating system, app version, and how you interact with features, which help us keep the app stable and improve it.
Why we use it
- To provide the core service — letting you share your location and see the location of people who share theirs with you.
- To create and secure your account and keep you signed in.
- To fix problems, prevent abuse, and improve app performance and features.
- To contact you about your account or important service updates.
Sharing your data
Your location is shared only with the people you explicitly choose to share it with inside the app. We do not sell your personal data. We may share data with trusted service providers (for example, hosting and analytics providers) who process it on our behalf and only as needed to run the service, and where required to comply with the law.
How long we keep it
We keep your account information for as long as your account is active. Location data is retained only as long as needed to provide the service. If you delete your account, we delete or anonymise your personal data, except where we're required to keep it by law.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To make a request, email us at info@civildigital.co.uk and we'll respond within a reasonable time.
Security
We use appropriate technical and organisational measures to protect your data. No system is completely secure, but we work to keep your information safe and to notify you where required if something goes wrong.
Children
TrackLink is not intended for children under 13 (or the minimum age required in your country), and we do not knowingly collect their data.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date above and, where appropriate, notify you in the app.
Contact
Questions about this policy or your data? Email info@civildigital.co.uk.